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Having Your Say

Posted on 27 October 2015
Having Your Say
A quality review team from the Australian Aged Care Quality Agency will review our service on 11 November 2015 and we would appreciate if you choose to be involved in it.

The purpose of their visit is to assess the quality of care and services we provide to you and all of our clients. The review assessment will let us know how well we meet the Commonwealth Home Care Standards.
They are also interested in speaking to clients about the care and services they receive. You are welcome to meet with a member of the team to speak with them in confidence about the services you receive from us. Just let a member of staff know so a time can be arranged with the review team.
Or you can contact the Quality Agency directly on 02 9633 2099 or by email nsw_act@aacqa.gov.au.
You can always ask someone else to speak with the review team on your behalf if you wish like a relative or a friend.
Following the visit to our office, the Quality Agency will prepare a report about our performance against the Home Care Standards. We are happy to talk to you about how we meet the Standards.
Your personal comments will be taken into account by the Quality Agency when conducting their review, and also when they prepare their report about our services. However, it is important to note that the Quality Agency is unable to provide feedback to your personally, or include specific details of your comments in their report.
Following the visit to our office, the Quality Agency will prepare a report about our performance against the Home Care Standards. We are happy to talk to you about how we meet the Standards.
If you have any questions please give me a call on 9817 0101 or speak to you Program Coordinator who will be able to give you more details too.

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